Welcome to Wetsuit Specialty Store’s FAQ page! Here you’ll find answers to common questions about our premium water sports gear, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer support at [email protected].
Product Questions
What types of wetsuits do you offer?
We carry a comprehensive range of wetsuits for all water adventures, including:
- Kids wetsuits (summer, winter, and year-round)
- Men’s wetsuits (long john, shorty, summer, winter, and specialized surf wetsuits)
- Wetsuit components (tops, shorts, trousers)
- Thermal rash guards and quick-dry clothing
- Neoprene accessories (hoodies, sweats, ponchos, changing robes)
How do I choose the right wetsuit for my needs?
Consider these factors:
- Water temperature: Winter wetsuits for cold water, summer wetsuits for warmer conditions
- Activity type: Surf-specific wetsuits have different flexibility than diving wetsuits
- Fit: Our wetsuits come in various sizes – check our sizing charts
- Seasonality: We offer seasonal options for year-round comfort
Do you sell products for children?
Absolutely! We specialize in kids’ water gear including:
- Children’s sun suits
- Kids rash guards/vests
- Summer and winter wetsuits for children
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. Our trusted carriers (DHL, FedEx, and EMS) ensure safe delivery to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
- Free Shipping: For orders over $50, 15-25 day delivery via EMS with basic tracking
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse. For Standard Shipping, you’ll get detailed tracking; for Free Shipping, basic tracking is available.
Returns & Exchanges
What is your return policy?
We offer an easy 15-day return policy from the date you receive your item. Products must be in original condition with tags attached. Please contact us at [email protected] to initiate a return.
What if my product arrives damaged or defective?
We quality-check all products before shipping, but if you receive a damaged item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Customer Support
How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.
Ready to gear up for your next water adventure? Browse our premium collection of wetsuits and water sports gear today!