At Wetsuit Specialty Store, we stand behind the quality of our water sports gear. If you’re not completely satisfied with your purchase of wetsuits, rash guards, or accessories, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items in their original packaging with tags attached within 15 days of delivery for a refund or exchange. Please note:

  • All returned items must be in new, resalable condition
  • Original proof of purchase is required
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Neoprene Hoodies & Sweats (worn items)
  • Thermal Rash Guards (worn items)
  • Ponchos/Changing Robes (if unsealed packaging is broken)

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our team will review your request and email you a Return Authorization Number (RAN) within 2 business days
  3. Package Your Item – Securely pack the item in its original packaging with all tags attached
  4. Ship Your Return – Include the RAN clearly on the package and ship to:
    Wetsuit Specialty Store Returns
    4243 Driftwood Road
    San Jose, US 95129
  5. Track Your Package – We recommend using a trackable shipping service as we cannot be responsible for lost returns

Refund Processing

Once we receive and inspect your return:

  • Refund Timeframe: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable

Exchange Process

For size exchanges or different product requests:

  1. Follow the standard return process above
  2. Clearly state your desired exchange item in your initial email
  3. We’ll ship your new item once we receive the return (additional shipping charges may apply)

Damaged or Defective Items

If your wetsuit, rash guard, or accessory arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wetsuit Specialty Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Size, Color]

Reason: [Please specify – size issue, defective item, etc.]

For exchanges, I would like: [New Product Details if applicable]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs charges
  • Refunds will be processed in USD and may be subject to exchange rate fluctuations

For any questions about our returns policy, contact us at [email protected]. We’re committed to ensuring you’re completely satisfied with your water sports gear from Wetsuit Specialty Store.